Debt Collectors (Collection Agencies)

Maryland Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore , Maryland 21202
(410) 230-6100
http://www.dllr.state.md.us/finance/consumers/

This office provides a forum for the resolution of consumer complaints for any financial institution chartered in Maryland. When you mail a complete description of your complaint, be sure to include all supporting documentation. Someone from the complaint unit will contact you when your complaint is received.


Howard County Office of Consumer Affairs
6751 Colonial Gateway Drive
Columbia, MD 21046
Phone: (410) 313-6420 
http://www.co.ho.md.us/CA/CS_ConsumerAffairs.htm
 
Montgomery County Division of Consumer Affairs
100 Maryland Avenue, Suite 330
Rockville, MD 20850
Attn: New Complaint Department
Phone: (240) 777-3636
http://www.montgomerycountymd.gov/ocptmpl.asp?url=/content/ocp/index.asp

Both Howard and Montgomery County have Consumer Affairs Divisions that accept complaints about businesses in their jurisdictions. They will also provide information about local companies. 


Consumer Protection Division
Office of the Attorney General
200 St. Paul Place, 16th Floor
Baltimore, MD 21202
Phone: (410) 576-6550 or  1-888-743-0023
Complaint hotline: (410) 528-8662
http://www.oag.state.md.us/consumer/edge77.htm.    

The Office of the Attorney General does not handle most problems with collection agencies. However, they can help if a consumer is having difficulties with a creditor who is collecting debts.

The Office of the Attorney General has branch offices in Western Maryland, Southern Maryland and on the Eastern Shore. Contact information for branch offices is available at http://www.oag.state.md.us/Consumer/offices.htm.